Why Working in a Restaurant is Amazing

It’s the people.

The restaurant business is a place where creativity, hard work, optimism and success all come together. To achieve that success, the character of the staff needs to be a combination of energy, personality, leadership, innovation and dedication. And all that means there are interesting characters behind every restaurant door. 

In a restaurant, each position relies on one another. So, it’s necessary to embrace the concept of teamwork. For example, a server relies on cooks and bartenders to be timely and accurate with orders as well as hosts and hostesses to seat customers evenly so they can give each table attention. You quickly learn the significance, as well as the need, for effective teamwork to complete the job successfully. Becoming familiar with team dynamics and how to handle different personalities in a fast-paced environment, is a skill you can carry with you forever.

Having that reliance on each other builds a strong bond. You trust each other, learn from one another, and have fun together. That bond isn’t contained inside the walls of the restaurant. It follows you wherever you go. Not only will you enjoy working with your team, you could also enjoy time with your team outside of work. Friendships can develop, and those friendships can last you a lifetime.

At work, every customer is important. People come into a restaurant for so many reasons. It might be a celebration, a surprise engagement, or it might be to get together after a family funeral. It might even be because they were just too tired to cook. For whatever reason, you are given the unique chance to make their dining experience the best part of their day. You have the skills and the ability to make their not-so-great day a whole lot brighter. You also have the power of making their best day ever, even so much better!

Treating customers, the same way you’d like to be treated, is putting your best foot forward. You will soon find that making their experience amazing, can also make your day amazing. It’s a ‘feel good.’ And it’s a win, win.

It’s the experience.

You will also find that not all dining experiences are amazing. Things happen. Issues arise. Maybe it’s the food? Maybe it’s the service? Maybe it’s just the day – and things are not going your way. Customers’ emotions can become elevated quickly. There’s a lot of truth in the fact that people are very particular with their food, their service and their overall dining experience. In their mind, they are paying for a fabulous and flawless experience. When things are not fabulous or flawless, here’s where you can turn things around. We all make mistakes. People are understanding that things happen. People are even more understanding when that ‘thing’ is acknowledged and corrected. Being able to turn a bad experience into a fabulous one makes the customer happy. Their happiness can bring you great satisfaction. That satisfaction then turns to joy.

Being upfront and honest right away creates an atmosphere of trust. Resolving the ‘thing’ right away creates a relaxed and friendly environment. People appreciate the work you did to enhance their experience, and you can feel that appreciation deep down in your heart. You will have made a lasting impression on them as they will leave remembering how they felt during that experience. And because of you, they’ll return. Doesn’t that sound amazing? You can make that happen.

Find, create and feel ‘amazing’ at Knute Nelson’s Pioneer Grill.